Help Center

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• USPS Priority Mail (Two Business Days)
• Shipping time might vary depending on location, shipment method and other factors such as COVID..

Shipping cost:

• Shipping is not included 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers.
  
• VISA, MasterCard, American Express, & Discover are all accepted. 
• Paypal 

Your 100% satisfaction is important for us. We offer a 10-day Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 10-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be, unused, undamaged and accompanied by proof of purchase.
• For returns, please email lolasluv25@gmail.com  with the subject 'Returns' and include your  name and the reason for the return.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
• Our goal is for our customers to be satisfied with the purchase. If for some reason you are not happy with your product send us an email and we will work something out. 

• Where is your company located? Michigan/Maryland
  
• What percentage of proceeds goes to the Epilepsy Foundation of America? 10%
• Will I be notified when my order is shipped? Yes
• Is it possible to change the order and how it can be done? Contact us at lolasluv25@gmail.com
• Can a loyal customer get a discount? All ambassadors receive 30% off their discount. And we always have lots of sales going on!
• Can the seller send you product test samples? No
• Privacy policy.
• How can an order be cancelled? Contact lolasluv25@gmail.com
• If an order is shipped, separately will there be double shipping charge? No. Orders are never shipped separately.